COMMUNICATION SKILLS UNIT 1 CLASS 12 EMPLOYABILITY SKILLS

CLASS 12

EMPLOYABILITY SKILLS

UNIT 1

COMMUNICATION SKILLS

1. What is communication, and how is it carried out?

2. What are the four key skills involved in communication?

3. What is the importance of feedback in communication?

4. What are the three key attributes of effective communication?

5. Why is listening skill important in communication?

6. What is active listening?

7. What role do gestures play in active listening?

8. What acronym can be used to ensure active listening, and what does it stand for?

9. What is empathy, and why is it important in active listening?

10. List one barrier to active listening caused by being pre-occupied and how to overcome it.

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